Privacy Policy

Hexagon Roofing Inc ("Hexagon Roofing," "we," "us") provides roofing, waterproofing, water damage restoration and building protection services in Southern California. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, www.hexagonroofing.com, and to the calls, emails and text messages we exchange with you.

Information we collect

Information you give us

• Contact details: your name, email address, phone number (including mobile number) and property address.
• Details about your project: the message you send us, the type of work you need, and any photos or documents you share.
• Your communication preferences, including whether you agreed to receive service text messages.
• Information you provide when you accept an estimate or contract, such as your signature and billing details.

Information we collect while working for you

• Property and job information, such as inspection notes, measurements and photos of your roof or building.
• Records of our calls, emails and text messages with you about your request or project.

Information collected automatically on our website

• Basic technical data our hosting provider records when you visit, such as your IP address, browser type, pages visited and the date and time of your visit. We use this to keep the site secure and working well.
• We do not sell your data and we do not use this information to build advertising profiles.

How we use your information

• To respond to your request and schedule inspections, estimates and appointments.
• To prepare and deliver estimates, contracts and invoices, and to follow up on them.
• To send service text messages and emails: appointment confirmations and reminders, inspection updates, estimate delivery and follow-ups, and project updates.
• To perform the work, manage your project, and register manufacturer warranties.
• To provide customer support and improve our services.
• To meet legal, licensing, insurance and accounting requirements, and to protect our rights.

Text messages (SMS)

If you give us your mobile number and agree to receive text messages (for example through the contact form on our website), we will text you about your request and your project. These are service messages, not marketing. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help. See our SMS Terms for details.

Mobile numbers and SMS consent are never shared with or sold to third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our text messages on our behalf.

How we share your information

We do not sell or rent your personal information. We share it only as needed to serve you:

• Service providers that work on our behalf and may use your information only to provide their service to us: for example website hosting, email, text messaging, phone, e-signature, photo documentation, accounting and payment processing.
• Manufacturers and suppliers when needed to order materials or register a warranty for your project.
• Your insurance company or representatives, only when you ask us to work with them.
• Legal reasons: when required by law, to respond to legal process, or to protect our rights, our customers or others.
• Business transfers: if our business is sold or merged, under the same protections described here.

How long we keep information

We keep your information for as long as needed to provide our services, honor warranties and meet legal, licensing, tax and insurance requirements. Construction records are often kept for ten years or more because of warranty and legal obligations. When we no longer need information, we delete or anonymize it.

How we protect your information

We use reasonable administrative, technical and physical safeguards, such as access limited to staff who need it, secure sign-in and encrypted connections. No method of transmission or storage is perfectly secure, but we work to protect your information.

Your choices and California privacy rights

California residents have the right to:

• Know what personal information we collect, use and disclose.
• Request a copy of, correction of, or deletion of your personal information (subject to legal exceptions).
• Opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.
• Not be discriminated against for using these rights.

To make a request, email info@hexagonroofing.com or call (626) 244-8024. We will verify your request and respond within the time the law requires. You can stop text messages at any time by replying STOP, and unsubscribe from emails by replying to us or using the link in the email.

Children

Our services are meant for adults. We do not knowingly collect information from children under 13.

Links to other sites

Our website may link to other sites, such as review sites and maps. Their privacy practices are their own.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date.

Contact us

Hexagon Roofing Inc
117 E Colorado Blvd, Suite 600, Pasadena, CA 91105
(626) 244-8024 · info@hexagonroofing.com